Refund policy
Last updated: September 14, 2026
We sell food, refrigerated and frozen goods, supplements, and personal care products. For food safety and hygiene reasons, we do not accept returns on most items. We do stand behind what we sell: if something is wrong with your order, tell us and we will make it right.
Our approach
- All sales are final, with the exceptions below.
- Refunds and credits are handled case by case, at our discretion, based on what went wrong.
- We do not offer exchanges. If the right fix is a replacement item, we will arrange it as a new order or store credit.
Not returnable
- Food and beverages, including produce, deli and café items, meal prep meals, and anything refrigerated or frozen
- Vitamins and supplements
- Personal care, beauty, and hygiene products
- Anything opened or with a broken safety seal
- Gift cards, clearance, and final-sale items
Limited exception
Unopened, non-perishable merchandise that is not food, supplements, or personal care (for example housewares, books, or gifts) may be brought back to the store within 14 days with a receipt. Store credit is the standard remedy; a refund to the original payment method is at the manager's discretion.
Damaged, spoiled, missing, or wrong items
- Contact us within 48 hours of receiving your order at naturesstorehouse@gmail.com or (315) 386-3740. Include your order number and a description; a photo helps us resolve it faster.
- Depending on the situation we will replace the item on your next order, issue store credit, or refund the item. If the problem was our error, we also refund the delivery fee.
- We may ask you to hold on to the item so we can look at it or return it to the supplier.
Refunds
Approved refunds go back to the original payment method. Allow several business days for your bank or card issuer to post the credit. Delivery fees are refunded only when the problem was ours.
Glass container deposits
Meal prep meals come in clear, recyclable, microwave-safe containers at no charge.
- You may choose glass containers instead. We charge a refundable deposit of $5.00 per container, shown as a separate line on your order. The deposit is never discounted and does not repeat on subscription renewals unless you order glass again.
- Return containers and lids at pickup or hand them to the driver on your next Friday delivery. They do not need to be washed; we sanitize them in the café.
- Deposits are refunded to your original payment method or as store credit, your choice, within 7 days of receiving the containers. Containers returned broken, or not returned within 30 days of delivery, forfeit the deposit.
Contact
Nature's Storehouse, 21 Main Street, Canton, NY 13617. Phone (315) 386-3740. Email naturesstorehouse@gmail.com. Open daily, 7:00 AM to 7:00 PM.
