Refund policy
Last updated: September 5, 2026
At Nature’s Storehouse, we want you to be satisfied with your purchase. Because we sell food, refrigerated and frozen goods, supplements, personal care items, and other products where freshness, safety, and hygiene matter, return eligibility depends on the type and condition of the product.
Returns
Eligible products may be returned within 30 days of purchase.
To qualify for a return, the item must:
- Be unused and unopened
- Be in its original packaging
- Be in resalable condition
- Include a receipt, order confirmation, or other proof of purchase
Returns may be brought to:
Nature’s Storehouse
21 Main St
Canton, NY, United States, New York
Online purchases that meet the requirements above may also be returned at our Canton store.
Non-Returnable Items
For food safety, health, hygiene, and product-integrity reasons, we generally cannot accept returns of:
- Perishable foods
- Refrigerated or frozen products
- Opened food or beverages
- Opened vitamins or supplements
- Opened personal care, beauty, or hygiene products
- Products with a broken safety seal
- Gift cards
- Clearance or final-sale merchandise
- Items damaged after purchase through misuse, improper handling, or improper storage
These restrictions do not limit your rights if an item was defective, damaged, spoiled when received, or supplied incorrectly.
Damaged, Spoiled, Missing or Incorrect Items
If your order arrives damaged, spoiled, incorrect, or with an item missing, please contact us within 48 hours of receiving your order.
Email naturesstorehouse@gmail.com or call (315) 386-3740 and include your order number and a description of the problem. We may request photographs so that we can review the issue.
When appropriate, we may offer a replacement, refund, or other reasonable resolution.
Exchanges
Eligible unopened and unused products may be exchanged within the 30-day return period, subject to product availability.
If a replacement product is unavailable, we may issue a refund instead.
Refunds
Once an eligible return has been received and approved, the refund will be issued to the original method of payment.
Please allow several business days after the refund is processed for your bank or card provider to post the credit to your account.
Nature’s Storehouse does not charge a restocking fee on eligible returns.
Original delivery or other service charges are generally non-refundable unless the refund is being issued because of an error by Nature’s Storehouse.
Sale and Final-Sale Merchandise
Products specifically identified as final sale cannot be returned or exchanged unless they were defective, damaged, spoiled, or incorrectly supplied.
Regular promotional or sale-priced merchandise that is not identified as final sale may be returned if it otherwise meets this policy.
Proof of Purchase
A receipt, online order confirmation, or other acceptable proof of purchase is required for returns and refunds.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash except where required by applicable law.
Questions About a Return
Contact:
Nature’s Storehouse
21 Main St, Canton, NY, United States, New York
Phone: (315) 386-3740
Email: naturesstorehouse@gmail.com
Hours: Open daily, 7 AM–7 PM
A written copy of this return and refund policy is available upon request.
