Shipping policy
Last updated: September 5, 2026
Nature’s Storehouse currently serves online customers through local delivery in Canton and Potsdam, New York, and in-store pickup at our Canton store.
We do not currently offer standard nationwide parcel shipping through USPS, UPS, FedEx, or similar carriers.
Local Delivery Area
Local delivery is available to qualifying addresses in:
- Canton, New York
- Potsdam, New York
Delivery availability is determined by the delivery address entered during checkout.
Orders outside our local delivery area are not eligible for local delivery.
Local Delivery Fee
Local delivery to eligible Canton and Potsdam addresses is currently free.
Delivery Days
Our regular local delivery days are:
Tuesday and Friday
Order Cutoff
Orders should be placed by 10:00 AM to be considered for the applicable scheduled delivery day.
Orders placed after 10:00 AM will roll over to the next scheduled delivery day.
Availability, inventory, holidays, severe weather, or other circumstances may occasionally affect the schedule.
Delivery Times
We do not guarantee an exact delivery time.
Delivery timing may vary depending on the number of orders, route, traffic, weather, order preparation, and other operating conditions.
Please make sure your delivery address and contact information are accurate when placing your order.
Perishable, Refrigerated and Frozen Products
Because Nature’s Storehouse is a local grocery retailer, orders may include refrigerated, frozen, fresh, or other temperature-sensitive products where available.
We recommend that someone be available to receive orders containing temperature-sensitive products as soon as possible after delivery.
Once an order has been successfully delivered to the address provided by the customer, the customer is responsible for promptly bringing temperature-sensitive items inside and storing them appropriately.
Delivery Problems
If your order is missing an item, contains the wrong product, or arrives damaged or spoiled, please contact us within 48 hours.
Phone: (315) 386-3740
Email: naturesstorehouse@gmail.com
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address and contact information.
If we are unable to complete a delivery because the address provided is incorrect, incomplete, inaccessible, or outside our delivery area, we will contact you when reasonably possible to arrange an appropriate resolution.
Weather and Unexpected Delays
Safety comes first.
Local delivery may occasionally be delayed or rescheduled because of severe weather, unsafe road conditions, emergencies, holidays, power outages, or other circumstances beyond our reasonable control.
When possible, we will communicate significant changes affecting an order.
In-Store Pickup
In-store pickup is available at:
Nature’s Storehouse
21 Main St
Canton, NY, United States, New York
Store Hours: Open daily, 7 AM–7 PM
Customers should wait until they receive confirmation that their order is ready before arriving for pickup.
Please have your order confirmation or enough information for our staff to identify your order.
Pickup Holding Period
We generally ask customers to collect pickup orders within 3 days after receiving the ready-for-pickup notification.
Orders containing fresh, refrigerated, frozen, or other perishable items should be collected as promptly as possible.
If you cannot collect your order within that time, please call us at (315) 386-3740.
Changes or Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate the request if preparation or fulfillment has not begun.
Orders that have already been prepared, dispatched, delivered, or contain prepared/perishable products may not be eligible for cancellation.
Questions
For questions about delivery or pickup:
Nature’s Storehouse
21 Main St, Canton, NY, United States, New York
Phone: (315) 386-3740
Email: naturesstorehouse@gmail.com
Hours: Open daily, 7 AM–7 PM
