Shipping policy

Last updated: September 23, 2026

Nature's Storehouse fills online orders three ways: local delivery to Canton and Potsdam, New York, pickup at our store in Canton, and shipping for shelf-stable items to the rest of the lower 48 states.

Where we deliver

Local delivery is available to addresses in ZIP codes 13617 (Canton), 13676 (Potsdam), and 13699 (Potsdam). Eligibility is based on the delivery address entered at checkout. Addresses outside these ZIP codes can choose store pickup, or shipping for items marked Ships Nationwide.

Delivery day and cutoff

  • We deliver on Fridays only.
  • Order by 6:00 AM Friday for same-day delivery. Orders placed after 6:00 AM Friday go out the following Friday.
  • Deliveries are made Friday afternoon, typically between 12:00 PM and 5:00 PM. We cannot promise an exact time. You will receive a text message with a tracking link when the driver is on the way.
  • Meal prep orders from Nature's Café have an earlier cutoff: order by 11:59 PM Wednesday. Meals are cooked Thursday and delivered Friday.

Delivery fee

Local delivery is a flat $7.00 per order. There is no minimum order. The delivery fee is not refundable unless the delivery problem was our error.

Shipping (outside Canton and Potsdam)

  • Shelf-stable groceries, supplements, body care and household items can ship anywhere in the lower 48 states. Look for "Ships Nationwide" on the product page, or browse the Ships Nationwide collection.
  • We do not ship produce, refrigerated or frozen items, café and meal prep items, or beer and wine. Those are local delivery and pickup only. If your cart has one of these items, checkout will ask you to remove it before shipping.
  • Shipping rates by order subtotal: under $50, $14.95. $50 to $99.99, $19.95. $100 to $199.99, $24.95. $200 and up, $29.95.
  • Orders ship in 2 to 4 business days. You will get a tracking number by email when your order ships.
  • We do not ship to Alaska, Hawaii, U.S. territories, or outside the United States.
  • Canton and Potsdam customers: choose Local Delivery or Pickup at checkout instead of shipping.

Receiving your order

  • Orders may contain refrigerated, frozen, or fresh items. If you will not be home, set out a cooler or insulated bag at the door and tell us where in the delivery instructions; the driver will pack your cold items into it. Bring the order inside promptly.
  • If no one answers, the driver will leave the order at the door unless you have told us otherwise in the delivery instructions. Once the order is delivered to the address you gave us, it is your responsibility.
  • Use the delivery instructions box at checkout for gate codes, apartment numbers, and where to leave the order.
  • We cannot deliver to P.O. boxes.

LoPro produce on the same run

Nature's Storehouse also delivers orders placed with LoPro (loprofresh.com) on the same Friday route. LoPro orders are placed and paid for on LoPro's website and packed by LoPro; Nature's Storehouse handles the delivery. Questions about a LoPro order should go to LoPro at lopro.potsdam@gmail.com.

Shop both: $7 Nature’s Storehouse credit

Order from Nature’s Storehouse and LoPro for delivery to the same address on the same Friday and receive $7 in Nature’s Storehouse credit after both orders are delivered.

  • Normal delivery fees apply at both checkouts. This offer provides store credit after delivery; it does not remove either delivery fee at checkout.
  • One $7 credit per household per Friday. Pickup and canceled orders do not qualify.
  • We match orders manually and add the credit through Nature’s RewardUp program. Use the same delivery address and, where possible, the same name and email for both orders. No coupon code is needed.
  • Order cutoffs (Eastern): Nature’s meal prep Wednesday at 11:59 PM; LoPro Thursday at 6 PM; Nature’s groceries Friday at 6 AM.
  • Need help with your credit? Call Nature’s Storehouse at (315) 386-3740.

Store pickup

  • Pickup is free at Nature's Storehouse, 21 Main Street, Canton, open daily 7:00 AM to 7:00 PM.
  • Please wait for the ready-for-pickup notification before coming in, and have your order number or name ready.
  • Orders with refrigerated or frozen items should be picked up the same day they are ready. Other orders are held for 3 days. If you cannot make it, call (315) 386-3740 and we will work something out.

Changes and cancellations

Call or email us before the cutoff and we will change or cancel your order. After the cutoff, orders are already being packed or cooked and cannot be cancelled. Shipped orders can be changed or cancelled until they are packed. Meal prep subscriptions are governed by the Subscription Policy below.

Wrong address or no access

You are responsible for giving us a complete, correct address and a phone number we can reach. If we cannot deliver because the address is wrong, incomplete, or inaccessible, we will call you. If we cannot reach you, the order returns to the store for pickup; perishable items may not be resalable and may not be refundable.

Weather and delays

Safety comes first. In severe weather or unsafe road conditions we may delay or reschedule a delivery day. We will text or email everyone affected as early as we can.

Problems with a delivery

If something is missing, wrong, damaged, or spoiled on arrival, contact us within 48 hours with your order number and, if possible, a photo. See the Return and Refund Policy for how we make it right.

Contact

Nature's Storehouse, 21 Main Street, Canton, NY 13617. Phone (315) 386-3740. Email naturesstorehouse@gmail.com. Open daily, 7:00 AM to 7:00 PM.